Hormone Strong

📧 Email Support

For account issues, billing questions, bug reports, or any app-related help, email us at support@hormonestrong.app.

Email Support
⏱ Support requests are typically answered within 48 hours

If you run into an issue with the app, the fastest way to get help is to email us at support@hormonestrong.app with the following details:

1. A short description of the problem and what you expected to happen instead
2. The steps you took right before the issue occurred
3. Your device model and iOS/Android version (e.g. iPhone 15, iOS 18.2)
4. The app version, found in Settings → About
5. A screenshot or screen recording, if possible

For general "how do I..." questions, check the FAQ below first — you may find an instant answer.

How do I cancel my subscription?

You can cancel anytime through your device settings. On iPhone: Settings → Apple ID → Subscriptions → Hormone Strong → Cancel. Your access continues until the end of the current billing period.

How do I restore my purchases?

Open the app and go to the paywall screen. Tap "Restore purchases" at the bottom. Make sure you're signed in with the same Apple ID or Google account used at purchase.

My cycle data isn't saving. What do I do?

Ensure the app has storage permissions on your device. Try closing and reopening the app. If the issue persists, contact us at support@hormonestrong.app.

What is the 7-day free trial?

New subscribers get 7 days of full premium access at no charge. You will not be billed until the trial ends. Cancel at any time before the trial period to avoid charges.

Is my health data private?

Yes. Your health data is encrypted at rest and in transit, and is never sold or shared with third parties for advertising. See our Privacy Policy for full details.

How do I delete my account?

To request account and data deletion, email support@hormonestrong.app with the subject "Delete my account." We will process your request within 30 days.

The AI Coach isn't responding. What's wrong?

The AI Coach requires an active Premium subscription and an internet connection. Check your subscription status in the app settings and ensure you have a stable connection.